A voice-biometric plugin for contact centers. One-time 30-second enrollment, then every future call verifies in under 8 seconds — no PINs, no security questions, no agent friction.
Network audio mirroring captures the SIP/RTP stream — no IVR rebuild, no PBX changes.
30 seconds of natural speech becomes a voiceprint. Stored as a vector, not raw audio.
8 seconds into the next call, the agent sees a confidence score. They keep working — verification is passive.
Above threshold → caller authenticated. Below → fall back to your standard knowledge check. No black-box rejections.
Runs inside your network. Audio and voiceprints never touch a third-party cloud. Compliance teams stop asking questions.
One container, one config file. No data scientists, no model training, no GPU shopping list.
Browser dashboard for ops, REST API for your CRM. Drop the verification result into any agent screen.
Handles background noise, codec compression, line quality variation. Tuned on real contact-center audio, not lab recordings.
Used where caller identity is regulatory, not optional. We've shipped to all four.
Enterprise customers get a private Slack channel with the people who wrote the code.